Business
Business Phone Service: What It Costs and What to Check
Published September 24, 2026 · Last updated October 1, 2026
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The short answer
Most business phone services today run over the internet (called VoIP) and charge per user, per month. Prices vary by features, like call routing, texting and video meetings.
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What affects your business phone price
Price range
Prices vary by provider and plan, so we don't list one number. Most charge per user each month. Not a quote or an offer. Your price comes from the provider.
What moves the number
- Number of users.
- Features. Auto-attendant menus, call recording, texting and video add cost.
- Phones. Desk phones cost extra. Apps on your cell phone may not.
- Contract length. Yearly plans are often cheaper than month-to-month.
What to ask before you choose
- "Can I keep my current number?" Moving it is called "porting." Ask how long it takes.
- "If I leave, can I take my number with me?"
- "How does 911 work with your service?" See the rule below.
- "What happens if my internet goes down?" Ask if calls can forward to cell phones.
- "Are there setup, number or cancellation fees?"
Know this 911 rule: under a federal law called Kari's Law, office phone systems installed or sold since 2020 must let people dial 911 directly, with no "9" first. They must also alert someone on site when 911 is called. Ask your provider to confirm your system does both.
Related services
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Check local costs
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Tell us what you need
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Cost information is not a live rate, quote or offer. A provider shown here is not an endorsement. Each provider sets its own prices, privacy and contact rules.
Questions people ask
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